Thursday, December 17, 2009

Customer Satisfaction

A customer called me this week - she had purchased one of my beaded bracelets from Arts on Grand gallery in Spencer, Iowa, as a gift for her mother. The bracelet broke. This is a disaster! But it is fixable.

One of my favorite bracelet color combination is Desert Sky. This one is in my Etsy shop.

Unfortunately, those shiny little aqua size 15/0 hex beads are brittle. They don't break the beadweaving thread (I like Fireline Extra Fine) but the beads themselves break with too much stress, causing the weaving to pull apart. The good news is I have another bead of the same size and color that I am substituting and I can replace her bracelet. This is the only bead I've used that seems flawed in this way.

SO, if you have purchased this combination and the beads break just by wearing, please contact me. This doesn't mean I can guarantee all other of my bracelets from ever breaking or from accidents caused by abusive wear, but they should not just fall apart. That would be bad business indeed.

1 comment:

chandra said...

Thanks for this wealth of resources!

Customer Questionnaire